Returns & Refunds

What is your returns policy?

Returning a product to us is simple, quick, and best of all…UK returns are free! In the unlikely event that we supply goods that are faulty, or you are unhappy with any product purchased directly from us, we can provide a refund or exchange upon retu

How long do I have to return an item?

Goods must be returned within 28 days of purchase. This is extended over the Christmas period; orders placed between 1st November & 30th December can be returned up until 31st January the following year. For full information on our returns policy, pl

Are returns free of charge?

Yes, our UK returns service is free of charge. Our free returns service does not apply to returns made from outside the UK. For full information on our returns policy, please see our returns page. Still need help? Contact our customer care team via o

I’ve paid using Clearpay, how do returns & refunds work?

Items purchased with Clearpay follow our standard return process. Refunds for Clearpay purchases are refunded from Green People to Clearpay. We cannot provide an exchange or cash refund. When the refund is processed, any upcoming payments you have to

Can I return an item from a gift set?

Gift sets must be returned in their entirety, we are not able to part refund or exchange gift sets. Still need help? Contact our customer care team via our onsite chat, contact form or call us on 01403 740350.

Can I return a Green People product purchased from a different store?

We cannot accept returns purchased indirectly. These will need to be returned back to the retailer it was originally purchased from, following the retailer's return procedures. Still need help? Contact our customer care team via our onsite chat, cont

Do you refund the delivery charge I paid?

We are only able to refund the original delivery charged on an order against faulty goods. All other delivery charges are non- refundable. We are not able to refund postage costs incurred if a return is made without using our free UK returns service.

When will I receive my refund?

If you are waiting for a refund on a return, these are usually processed within 2-4 working days of receiving it back at our warehouse. You can track your return back to our warehouse using the tracking reference provided on your postal receipt, at R

I paid using a gift voucher, how do I receive my refund?

If payment was made with a combination of payment card and gift card, we'll refund anything you paid for with your gift card first, and then refund any outstanding credit you are owed on to your original payment card. Gift voucher refunds are returne

How do I return a product?

Returning a product to us is simple, quick, and best of all…free! In the unlikely event that we supply goods that are faulty, or you are unhappy with any product purchased directly from us, we can provide a refund or exchange upon return of the produ

Do I need to send back the free gift with my return?

To receive a full refund for a product/s delivered with a promotional free gift, both the item purchased, and the free gift must be returned within 28 days of the purchase date or be within the Christmas extended returns window. This is unless the re