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Green People 

We cannot accept returns purchased indirectly. These will need to be returned back to the retailer it was originally purchased from, following the retailer&apos;s return procedures.Still need help?&#xA0;Contact our customer care team via our onsite chat,&#xA0;<a href="https://help.greenpeople.co.uk/en-US/contact">contact form</a> or call us on 01403 740350.<a href="http://www.greenpeople.co.uk"><img src="https://attachments.gorgias.help/984vj29zKM7PKGOZ/hc/MNVgn6mVOO21j8BO/2024080710-16eca2a2-edd9-4090-af17-6ba1adb46eaf-6243dcd2-7f1a-4fbb-9a64-f48ff5f54eac.png" style="width: 300px;" class="fr-fic fr-dib"></a>

We cannot accept returns purchased indirectly. These will need to be returned back to the retailer it was originally purchased from, following the retailer's return procedures.Do I need to send back the free gift with my return?
To receive a full refund for a product/s delivered with a promotional free gift, both the item purchased, and the free gift must be returned within 28 days of the purchase date or be within the Christmas extended returns window.

Can I return a Green People product purchased from a different store?

Returns & Refunds

What delivery options do you provide?

My order has been damaged on delivery.

I have an issue with the delivery of my order.

My tracking shows delivered but I’ve not received it.

How do I find out when an item is back in stock?

Do you offer trial-size products?

Where is my order?

How do I cancel an order?

How can I amend my order?

I haven't received confirmation of my order by email.

Why can't I see my order on my account?

How long will it take for my order to arrive?

I have a missing or wrong product in my order.

A product I received is faulty.

How can I track my order?

What are your delivery charges?

Do you deliver outside of the UK?

Can you help me build a skin care routine?

Orders & Delivery

What is your returns policy?

How long do I have to return an item?

Are returns free of charge?

I’ve paid using Clearpay, how do returns & refunds work?

Can I return an item from a gift set?

Do you refund the delivery charge I paid?

When will I receive my refund?

I paid using a gift voucher, how do I receive my refund?

How do I return a product?

Do I need to send back the free gift with my return?

My discount code is not working.

Do you have offers available?

How do I redeem the discount for signing up to your emails?

How does your 3 for 2 offer work?

I forgot to apply my discount code, what do I do?

How do I use a discount code or gift voucher?

Can I use multiple discount codes & gift vouchers on an order?

Discounts & Offers

How do I start earning Green Points?

What rewards can I get by collecting points?

How many Green Points do I need to claim a voucher?

How do I use my loyalty points/gift card against an order?

My points have been removed but I have not used my voucher.

How do I use my voucher on a subscription order?

I'm unable to apply my loyalty points to my existing subscription

How do I find my unused loyalty voucher?

I can't apply my loyalty voucher

How many Green Points do I have?

How do I earn more Green Points?

Do Green Points & gift vouchers expire?

How do I view my Green Point history?

Do I earn Green Points if I check out without signing in?

How do I move up a tier?

How do I claim my Platinum tier gift?

How do I exchange my points for a free product?

How do I claim my free skin care consultation?

My points are expiring but i'm not ready to order

Loyalty points & vouchers

What methods of payment can I use?

How do I update or remove my details from Shop Pay?

Payments

How can I purchase a gift voucher?

When do your gift vouchers expire?

Where can I use my gift card?

How can I find out the balance of my gift voucher?

Gift Vouchers

I am having trouble logging into my account.

How do I update my addresses?

How do I change my email preferences?

How do I change the email address I log in with?

How do I update my password?

How do I view my order history?

How do I subscribe / unsubscribe for email marketing?

Managing my account

How do I make changes to my subscription?

How do I add, remove or change a product on my subscription?

How do I cancel my subscription?

How do I update the address on my subscription?

How do I change the frequency of my subscription?

Can I get my product earlier than scheduled?

How do I delay my product subscription?

How do I skip my next subscription order?

How do I change my payment details?

Can I use a discount code with my subscription?

What are the advantages to having a product subscription?

Product Subscriptions

Do you offer trade accounts?

Do you offer discounts for Therapists?

Do you offer samples and donations?

Do you have stockists?

General

Can I return a Green People product purchased from a different store?Updated 2 months ago