Can't find the help you need? Drop us a message and we will get back to you as soon as possible.

Want to speak to a member of our customer care team? 

We are available to take your call between 9am-5pm Monday to Friday.

Back to main site

Green People 

If payment was made with a combination of payment card and gift card, we&apos;ll refund anything you paid for with your gift card first, and then refund any outstanding credit you are owed on to your original payment card.
Gift voucher refunds are returned back to the original gift voucher used.Still need help?&#xA0;Contact our customer care team via our onsite chat,&#xA0;<a href="https://help.greenpeople.co.uk/en-US/contact">contact form</a> or call us on 01403 740350.<a href="https://www.greenpeople.co.uk/"><img src="https://uploads.gorgias.io/984vj29zKM7PKGOZ/Gorgias_return_home-2f9fb757-74a5-4ff3-adb6-4bd6812ba1a0.png" style="width: 273px;" class="fr-fic fr-dib"></a>

If payment was made with a combination of payment card and gift card, we'll refund anything you paid for with your gift card first, and then refund any outstanding credit you are owed on to your original payment card.
Gift voucher refunds are returned back to the original gift voucher used.

I paid using a gift voucher, how do I receive my refund?

Returns & Refunds

What delivery options do you provide?

My order has been damaged on delivery.

I have an issue with the delivery of my order.

My tracking shows delivered but I’ve not received it.

How do I find out when an item is back in stock?

Do you offer trial-size products?

Where is my order?

How do I cancel an order?

How can I amend my order?

I haven't received confirmation of my order by email.

Why can't I see my order on my account?

How long will it take for my order to arrive?

I have a missing or wrong product in my order.

A product I received is faulty.

How can I track my order?

What are your delivery charges?

Do you deliver outside of the UK?

What are your last posting dates for Christmas?

Can you help me build a skin care routine?

Orders & Delivery

What is your returns policy?

How long do I have to return an item?

Are returns free of charge?

I’ve paid using Clearpay, how do returns & refunds work?

Can I return an item from a gift set?

Can I return a Green People product purchased from a different store?

Do you refund the delivery charge I paid?

When will I receive my refund?

How do I return a product?

Do I need to send back the free gift with my return?

My discount code is not working.

Do you have offers available?

How do I redeem the discount for signing up to your emails?

How does your 3 for 2 offer work?

I forgot to apply my discount code, what do I do?

How do I use a discount code or gift voucher?

Can I use multiple discount codes & gift vouchers on an order?

Discounts & Offers

How do I start earning Green Points?

What rewards can I get by collecting points?

How many Green Points do I need to claim a voucher?

How do I view my Green Point history?

How many Green Points do I have?

How do I use my loyalty points/voucher against an order?

Do I earn Green Points if I check out without signing in?

Do Green Points & gift vouchers expire?

How do I move up a tier?

How do I use my voucher on a subscription order?

How do I earn more Green Points?

How do I exchange my points for a free product?

How do I claim my Platinum tier gift?

How do I claim my free skin care consultation?

How do I claim my free birthday gift?

How do I find my unused loyalty voucher?

I'm unable to apply my loyalty points to my subscription

I can't apply my loyalty voucher

Rewards club

What methods of payment can I use?

How do I update or remove my details from Shop Pay?

Payments

How can I purchase a gift voucher?

When do your gift vouchers expire?

Where can I use my gift card?

How can I find out the balance of my gift voucher?

Gift Vouchers

I am having trouble logging into my account.

How do I update my addresses?

How do I change my email preferences?

How do I change the email address I log in with?

How do I update my password?

How do I view my order history?

How do I subscribe / unsubscribe for email marketing?

Managing my account

How do I make changes to my subscription?

How do I delay my product subscription?

How do I update the address on my subscription?

Can I use a discount code with my subscription?

How do I skip my next subscription order?

How do I change my payment details?

How do I add a product to my subscriptions?

Can I get my product earlier than scheduled?

How do I change the frequency of my subscription?

How do I cancel my subscription?

What are the advantages to having a product subscription?

Product Subscriptions

Do you offer trade accounts?

Do you offer discounts for Therapists?

Do you offer samples and donations?

Do you have stockists?

General

I paid using a gift voucher, how do I receive my refund?Updated 7 months ago