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Loyalty points & vouchers

How do I start earning Green Points?

To start earning loyalty points simply create an account or log in to your existing account. You’ll then automatically earn points when you shop online and when you take other actions, such as following us on Facebook. You can find out more on our Gr

What rewards can I get by collecting points?

You can start redeeming rewards straight away by using our points slider under the 'Exchange Points' section of the Green Beauty Club page. Your points will be converted into a gift voucher to be used against your next Green People order. Alternative

How many Green Points do I need to claim a voucher?

We've changed the way our rewards work to better suit you! You can now redeem any points balance to get money off your order. Simply redeem your points at checkout, or log in to your account and then scroll down to the 'Exchange Points' section to ex

How do I use my loyalty points/gift card against an order?

To redeem your points as a gift voucher simply log into your account, add the items you wish to purchase to your basket and proceed to checkout. The points available to redeem will be visible to you at the checkout (see below). Enter the amount you w

My points have been removed but I have not used my voucher.

Still need help? Contact our customer care team via our onsite chat, contact form or call us on 01403 740350.

How do I use my voucher on a subscription order?

Loyalty vouchers can be used on new and existing subscriptions. To add to a new subscription, log in to your account, select 'My Rewards', and scroll down to the 'Exchange Points' section, use the points slider to select the number of points you woul

I'm unable to apply my loyalty points to my existing subscription

We're sorry to hear you are having trouble using your loyalty voucher on your upcoming subscription. Please check the following:. If you are still having trouble please contact our customer care team and they will be happy to assist you. Still need h

How do I find my unused loyalty voucher?

If you exchanged your points for a loyalty voucher after 13th February 2024 you can locate your voucher in the Rwards history section of the Green Beauty Club page. Your vouchers will be displayed in the pop-up and can be copied and applied to your o

I can't apply my loyalty voucher

Sorry to hear you are having trouble applying your loyalty voucher to your order. Please check the following:. Still need help? Contact our customer care team via our onsite chat, contact form or call us on 01403 740350.

How many Green Points do I have?

You can view how many Green Points you have by logging into your account. Your points will be displayed at the top of the page. Still need help? Contact our customer care team via our onsite chat, contact form or call us on 01403 740350.

How do I earn more Green Points?

You can earn more points from the following:. Login & go to My Rewards page for more information. Still need help? Contact our customer care team via our onsite chat, contact form or call us on 01403 740350.

Do Green Points & gift vouchers expire?

Green points expire after 6 months. Any claimed gift voucher is valid for 12 months from the point that you redeemed the voucher. Still need help? Contact our customer care team via our onsite chat, contact form or call us on 01403 740350.

How do I view my Green Point history?

You can view your loyalty points history by logging in to your account, clicking on 'My Rewards', then 'Rewards History' to view recent activity. Please note, due to admin changes we are unable to view reward history past 13/02/24. Still need help? C

Do I earn Green Points if I check out without signing in?

Yes, you can earn Green Points without signing in, as long as you provide your email address which is associated with your account, at checkout. You can also earn Loyalty Points without having an account set up, however, in order to use them an accou

How do I move up a tier?

The Green Beauty Club has 4 tiers. You will join as a 'Member' and can move up through the tiers depending on your annual spend. Below outlines the annual spend required to access higher tiers:. Silver: £100 per year. Gold: £300 per year. Platinum: £

How do I claim my Platinum tier gift?

Congratulations on reaching Platinum tier! We truly value your loyalty to Green People and want to reward you accordingly. Our new tiers launched on the 13th February 2024 and we are working hard to offer all our Platinum tier members their free gift

How do I exchange my points for a free product?

To exchange your points for a free product log in to your account, go to 'My Rewards' and scroll down to the 'Points for Products' section. Select the product that you would like to redeem and copy the voucher code provided. Add the product to basket

How do I claim my free skin care consultation?

As an exclusive benefit of reaching Platinum tier we are offering a free skin care consultation with one of our in house experts! Need help perfecting your routine? Or perhaps you have a skin concern you would like our advice on? Get in touch with ou

My points are expiring but i'm not ready to order

To turn your loyalty points into a gift voucher to use on a future order log in to your account and scroll down to the 'Exchange Points' section and follow the steps below:. 1. Use the points slider to select the number of points you would like to re

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