My tracking shows delivered but I’ve not received it.Updated 4 months ago
If your tracking is showing as delivered but you have not received it, please make the following checks:
- Has your parcel been left in a safe place, with a neighbour or taken in by another resident at the property? The tracking usually shows an image and GPS information of where your parcel was left.
- Check the delivery address provided is correct. This can be located on your order correspondence emails or on your accounts order history.
If you are still unable to locate your order, please contact us and our customer care team will assist you further. You can contact us via our onsite chat, contact form, or call us on 01403 740350.