Green People  logo
Green People  logo

All articles

My tracking shows delivered but I’ve not received it.Updated 9 months ago

If your tracking is showing as delivered but you have not received it, please make the following checks: 

  1. Has your parcel been left in a safe place, with a neighbour or taken in by another resident at the property? The tracking usually shows an image and GPS information of where your parcel was left. 
  2. Check the delivery address provided is correct. This can be located on your order correspondence emails or on your accounts order history. 

If you are still unable to locate your order, please contact us and our customer care team will assist you further. You can contact us via our onsite chat, contact form, or call us on 01403 740350.

Was this article helpful?

Email: [email protected] | Phone: 01403 740350 | Post:Green People Company Ltd, Unit 10-11, Pondtail Farm, Coolham Road, West Grinstead, RH13 8LN