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Green People 

If your tracking is showing as delivered but you have not received it, please make the following checks:&#xA0;<ol><li style="font-size: 16px;">Has your parcel been left in a safe place, with a neighbour or taken in by another resident at the property? The tracking usually shows an image and GPS information of where your parcel was left.&#xA0;</li><li style="font-size: 16px;">Check the delivery address provided is correct. This can be located on your order correspondence emails or on your accounts order history.&#xA0;</li></ol>If you are still unable to locate your order, please contact us and our customer care team will assist you further. You can contact us via our onsite chat, <a href="https://help.greenpeople.co.uk/en-US/contact">contact form</a>, or call us on 01403 740350.<a href="http://www.greenpeople.co.uk"><img src="https://attachments.gorgias.help/984vj29zKM7PKGOZ/hc/MNVgn6mVOO21j8BO/2024080710-1c96200e-b01d-4bec-821d-ce7d4dd23e1e-c244d62b-2535-4365-bac0-4af8bcd915e2.png" style="width: 300px;" class="fr-fic fr-dib"></a>

If your tracking is marked as delivered but you have not received it, please make the following checks:
Has your parcel been left in a safe place, with a neighbour or taken in by another resident at the property? 
The tracking usually shows an image and GPS information of where your parcel was left.

Check the delivery address provided is correct.
This can be located on your order correspondence emails or on your accounts order history.
If you are still unable to locate your order, please contact us and our customer care team will assist you further.
You can contact us on either the contact form below, by phone on 01403 740350 or by using our online chat function.

My tracking shows the parcel has been delivered but I’ve not received it.

Orders & Delivery

What delivery options do you provide?

My order has been damaged on delivery.

I have an issue with the delivery of my order.

My tracking shows delivered but I’ve not received it.

How do I find out when an item is back in stock?

Do you offer trial-size products?

Where is my order?

How do I cancel an order?

How can I amend my order?

I haven't received confirmation of my order by email.

Why can't I see my order on my account?

How long will it take for my order to arrive?

I have a missing or wrong product in my order.

A product I received is faulty.

How can I track my order?

What are your delivery charges?

Do you deliver outside of the UK?

Can you help me build a skin care routine?

What is your returns policy?

How long do I have to return an item?

Are returns free of charge?

I’ve paid using Clearpay, how do returns & refunds work?

Can I return an item from a gift set?

Can I return a Green People product purchased from a different store?

Do you refund the delivery charge I paid?

When will I receive my refund?

I paid using a gift voucher, how do I receive my refund?

How do I return a product?

Do I need to send back the free gift with my return?

Returns & Refunds

My discount code is not working.

Do you have offers available?

How do I redeem the discount for signing up to your emails?

How does your 3 for 2 offer work?

I forgot to apply my discount code, what do I do?

How do I use a discount code or gift voucher?

Can I use multiple discount codes & gift vouchers on an order?

Discounts & Offers

How do I start earning Green Points?

What rewards can I get by collecting points?

How many Green Points do I need to claim a voucher?

How do I use my loyalty points/gift card against an order?

My points have been removed but I have not used my voucher.

How do I use my voucher on a subscription order?

I'm unable to apply my loyalty points to my existing subscription

How do I find my unused loyalty voucher?

I can't apply my loyalty voucher

How many Green Points do I have?

How do I earn more Green Points?

Do Green Points & gift vouchers expire?

How do I view my Green Point history?

Do I earn Green Points if I check out without signing in?

How do I move up a tier?

How do I claim my Platinum tier gift?

How do I exchange my points for a free product?

How do I claim my free skin care consultation?

My points are expiring but i'm not ready to order

Loyalty points & vouchers

What methods of payment can I use?

How do I update or remove my details from Shop Pay?

Payments

How can I purchase a gift voucher?

When do your gift vouchers expire?

Where can I use my gift card?

How can I find out the balance of my gift voucher?

Gift Vouchers

I am having trouble logging into my account.

How do I update my addresses?

How do I change my email preferences?

How do I change the email address I log in with?

How do I update my password?

How do I view my order history?

How do I subscribe / unsubscribe for email marketing?

Managing my account

How do I make changes to my subscription?

How do I add, remove or change a product on my subscription?

How do I cancel my subscription?

How do I update the address on my subscription?

How do I change the frequency of my subscription?

Can I get my product earlier than scheduled?

How do I delay my product subscription?

How do I skip my next subscription order?

How do I change my payment details?

Can I use a discount code with my subscription?

What are the advantages to having a product subscription?

Product Subscriptions

Do you offer trade accounts?

Do you offer discounts for Therapists?

Do you offer samples and donations?

Do you have stockists?

General

My tracking shows delivered but I’ve not received it.Updated 2 months ago